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Amazon - 3rd Party Sellers       #: 141
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 Posted: Mon Nov 6th, 2017 09:49 pm
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loomdog32
I like tacos!


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ARGHHHHHHHHHHHHHHHHHHHHHHHHH!!!!

I came across a listing for 12 Oil Filters for $13 on Amazon. Received the Box, only 1 Filter!

Amazon customer service basically told me I had to deal with the 3rd party directly and they were not responsible and would not help!

Being a former retailer (with many industry friends that sell on Amazon), I was actually shocked by this. They took their cut and seem to not care about the customers.

This is a huge contrast to the customer service I've gotten in the past where they went above and beyond. It just seems with 3rd Party Retailers they no longer care about the customer (because well, the vendors, IE: "3rd Party Retailers" are there real customer now).... 



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 Posted: Mon Nov 6th, 2017 10:02 pm
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Undrstm8ed
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Yuppp... Those vendors are the commodity.. NOT you or I

Amazons in the business of providing end users not servicing us is what I meant by that..

Last edited on Mon Nov 6th, 2017 10:04 pm by Undrstm8ed



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 Posted: Mon Nov 6th, 2017 10:11 pm
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loomdog32
I like tacos!


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Undrstm8ed wrote: Yuppp... Those vendors are the commodity.. NOT you or I

Amazons in the business of providing end users not servicing us is what I meant by that..


Yea... They sure have changed since they started as an online bookstore in 94. 



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 Posted: Tue Nov 7th, 2017 04:25 am
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But Amazon are just the post box for 3rd party sellers - you wouldn't have a go at the mailman if you were short changed by the seller ...



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 Posted: Tue Nov 7th, 2017 01:29 pm
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buggman

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that's just the reason i always buy directly from amazon & not the 3rd party sellers. sometimes it's a little more but anytime i have an issue, amazon takes care of it.



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 Posted: Tue Nov 7th, 2017 08:09 pm
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loomdog32
I like tacos!


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Ya.. Chat support tried to tell me for 3rd party sellers, the customers pay them directly. Then when I brought up my bank shows otherwise they back peddled pretty quick.

I was just shocked at the complete lack of CS regarding support for sales from 3rd Party when their CS for internal products has been amazing in the past.



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 Posted: Tue Nov 7th, 2017 08:58 pm
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CBB9M
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buggman wrote: that's just the reason i always buy directly from amazon & not the 3rd party sellers. ........



^^^ This. This, and the old saying, "if it sounds too good to be true it probably is".



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 Posted: Tue Nov 7th, 2017 09:06 pm
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loomdog32
I like tacos!


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And I received a refund - in the form of Amazon Store Credit.



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 Posted: Wed Nov 8th, 2017 10:40 am
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mhoward
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loomdog32 wrote: Amazon customer service basically told me I had to deal with the 3rd party directly and they were not responsible and would not help!
And this surprises you how?



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 Posted: Wed Nov 8th, 2017 03:07 pm
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loomdog32
I like tacos!


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mhoward wrote: loomdog32 wrote: Amazon customer service basically told me I had to deal with the 3rd party directly and they were not responsible and would not help!
And this surprises you how?

As a customer, this is what we have been conditioned to accept....



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 Posted: Wed Nov 8th, 2017 04:31 pm
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mhoward
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Yes, that is true.  By my somewhat snarky post, I was demonstrating that very fact.  Being treated like that by a company, large or small, is really no surprise because we have learned to accept the noncommittal attitude of those we give our hard-earned cash to.  Manufacturers are the worst... my <2 year old Sony Bravia TV just died one night.  Sony, of course, was less than helpful or sympathetic.  Yeah, I could have it locally repaired, to the tune of $385 WITHOUT a guarantee that it would last.  'merica! (yeah, right)

Last edited on Wed Nov 8th, 2017 04:32 pm by mhoward



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 Posted: Wed Nov 8th, 2017 04:31 pm
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mhoward
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EDIT: Delete borked up post...

Last edited on Wed Nov 8th, 2017 04:32 pm by mhoward



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 Posted: Wed Nov 8th, 2017 05:38 pm
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TheArcticWolf1911
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The reason they do this is because they know they can get away with it. I had a similar experience with my Sharp TV. I got someone who could barely speak a lick of English (Heaven forbid) and basically told me I was married to it. Didn't even try to offer me a discount on a new model. The Samsung I'm staring at right now, however, seems to be doing good.

I think I know part of the reason why perhaps these companies know they can get away with it. I see two types of people here that aren't helping.

First, you have the guy who will just keep buying the same thing or anything without second thought, just casually excepting it and spending his money. Pretty cut and dry here.

The second is a little more involved, and I'll use two examples to demonstrate my point beyond just saying 'fanboys'.

First example: Colt. When I was looking to buy my first AR-15 I wanted a good one. Not some cheap rifle, but something that would last. Naturally, I thought of Colt. So I started researching, and I found out that Colt today is not at all what they were cracked up to be. For $1000, I could have bought a run of the mill, standard 20" direct impingement AR15A4 with a 30 round magazine. That's as standard as it possibly gets with this platform. You can liken it to a very base model vehicle and you aren't far off.

I watched a couple reviews and you know what that expensive rifle came in? A cardboard box. Not a cardboard sleve with a case inside, just raw cardboard, not even any foam or reinforcement. I also read several people complaining of poor quality anodizing. Either it being blotchy or not durable, etc.

Now here's what really drives this one home. If you complain about another rifle not being up to par, you get told "Should have bought a Colt!" If you complain about the Colt, you get told "It's a tool, it's not supposed to be perfect."

Needless to say I have no use for Colt or their fanboys. Windham Weaponry for me. Now despite that Colt went bankrupt at one point, that didn't seem to change anything. No lightbulbs going off in any of the CEO's heads, nothing.


Second example, and I'm sure you all saw this one coming. Apple. Much like the Colt fanboys, Apple can do no wrong and everything else is inferior. It's all a stroke of genius that we simple minded folk simply don't understand, according to them, anyway.

These two types of people I believe are what keeps these companies doing what they're doing because they know their bottom line will be nice and cushy as always. Maybe if a few more companies went bankrupt because of this kind of quality and customer service, the industry might change it's tone a bit.

But.... Well, good luck with that. Today is the era of the offended and the entitled.

I think I threw up in my mouth a little....



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 Posted: Fri Nov 10th, 2017 08:45 am
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NoPower

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You must have missed the invisible fine print description of product being...1= 12oz capacity filter...:pat

Last edited on Fri Nov 10th, 2017 08:46 am by NoPower



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